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FAQs
We offer a wide range of printers, including inkjet, laser, and multifunction printers for both home and office use. You can browse models from leading brands like HP, Canon, Kyocera, Katun, Dell, Ricoh, Canon, Konica Minolta, Epson, and many more, ensuring you find the best fit for your printing needs.
To find the correct toner or cartridge, check your printer model number, typically located on the front or back of the device. Once you have your model, use our search bar or browse by brand to locate compatible toners or cartridges quickly. If you’re still unsure, feel free to contact our customer support team for assistance at 0710 859 806 / 0712 404 700 or email sales@altimate.co.ke
Yes, we offer discounts on bulk purchases for businesses or large orders. Contact us directly for a customized quote, and we’ll work with you to provide competitive pricing and ensure you get the best deal.
We offer a 7-day return policy on all toners and cartridges. Items must be unopened and in their original packaging for a full refund. If you receive a defective product, please reach out to our support team to arrange an exchange or refund.
Orders are typically processed within 1-2 business days, with estimated delivery times ranging from 1-2 business days, depending on your location. We provide same day delivery for orders within Nairobi and 48 horus delivery countrywide.
Yes, most of our brand new printers and photocopiers come with a warranty, which typically covers defects for 6 months. You can view the specific warranty terms for each product on its page, or contact our support team for further details.
We’re committed to sustainability, and we partner with recycling programs to help customers recycle used toner cartridges. Contact us to learn more about our recycling services.
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