Privacy Policy
Effective Date: April 17, 2025
At Altimate Business Machines (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our website (https://altimate.co.ke), contact us via email (info@altimate.co.ke), phone (+254710 859 806 / +254712 404 700 / +254704 879 486), or visit our physical location at Moktar Daddah Street, opposite Jeevanjee Gardens, Nairobi, Kenya. By engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Contact Details: Name, email address, phone number, and mailing address provided when you contact us, place an order, or request support.
- Business Information: Company name, job title, and other professional details shared during inquiries or transactions.
- Payment Information: Billing details, such as bank account or mobile payment information, processed securely during purchases.
- Identification Information: In some cases, identification details (e.g., national ID or business registration) for contract or warranty purposes.
1.2 Non-Personal Information
- Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools.
- Transactional Data: Details about products or services purchased, including order history and preferences.
1.3 Information from Third Parties
We may receive information from third parties, such as business partners or service providers, to facilitate transactions or improve our services.
2. How We Collect Information
We collect information through the following methods:
- Direct Interactions: When you submit forms, place orders, request quotes, or communicate with us via email, phone, or in person.
- Website Interactions: Through cookies, web analytics tools (e.g., Google Analytics), and tracking technologies on our website.
- Third-Party Sources: From partners or vendors involved in payment processing, delivery, or customer support.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders for photocopiers, printers, computers, and related services.
- Provide customer support, respond to inquiries, and send order updates.
- Manage warranties, repairs, and after-sales services.
- Improve our website, products, and services through analytics and feedback.
- Send promotional materials, such as newsletters or product offers, with your consent.
- Comply with legal obligations, such as tax reporting or fraud prevention.
- Protect the security and integrity of our business operations.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist with payment processing, delivery, website hosting, or customer support, under strict confidentiality agreements.
- Business Partners: With manufacturers or suppliers to fulfill warranties or service agreements.
- Legal Requirements: When required by law, such as in response to a court order, tax authority, or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site performance. Cookies may collect data such as your IP address, browser type, and browsing behavior. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption for payment processing, and restricted access to personal data. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:
- Order and payment information may be retained for up to 7 years to comply with tax laws.
- Website usage data may be retained for up to 2 years for analytics purposes.
After this period, we securely delete or anonymize your information.
8. Your Rights
Depending on applicable laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restriction: Request restrictions on how we process your information.
To exercise these rights, contact us at info@altimate.co.ke or +254710 859 806. We will respond within 30 days, subject to verification of your identity.
9. International Data Transfers
As a Kenya-based company, most of our data processing occurs locally. However, some service providers (e.g., website analytics or payment processors) may operate internationally, resulting in data transfers outside Kenya. We ensure such transfers comply with applicable data protection laws and are subject to appropriate safeguards.
10. Third-Party Links
Our website may contain links to third-party websites, such as payment gateways or partner sites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing information.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Altimate Business Machines
- Email: info@altimate.co.ke
- Phone: +254710 859 806 / +254712 404 700 / +254704 879 486
- Address: Moktar Daddah Street, opposite Jeevanjee Gardens, Nairobi, Kenya
We are committed to addressing your concerns promptly and transparently.