Terms and Conditions
Effective Date: April 17, 2025
Welcome to Altimate Business Machines. These Terms and Conditions (“Terms”) govern your use of our website (https://altimate.co.ke), purchases of our products and services, and interactions with us via email (info@altimate.co.ke), phone (+254710 859 806 / +254712 404 700 / +254704 879 486), or at our physical location at Moktar Daddah Street, opposite Jeevanjee Gardens, Nairobi, Kenya. By engaging with us, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.
1. Definitions
- “We,” “Us,” “Our”: Altimate Business Machines, a company registered in Kenya.
- “You,” “Your”: The individual or entity using our website, purchasing products, or engaging with our services.
- “Products”: Photocopiers, printers, computers, and related accessories sold by us, whether new or refurbished.
- “Services”: Installation, maintenance, repairs, and support provided by us.
2. Use of Our Website
2.1 Eligibility: You must be at least 18 years old or have the legal authority to enter into contracts to use our website or purchase our products/services.
2.2 Permitted Use: You may use our website to browse products, request quotes, place orders, or contact us. You agree not to:
- Use the website for unlawful purposes or in violation of these Terms.
- Attempt to gain unauthorized access to our systems or data.
- Copy, distribute, or modify website content without permission.
2.3 Availability: We strive to ensure our website is accessible but do not guarantee uninterrupted access. We may suspend or modify the website without notice.
3. Product Purchases
3.1 Product Descriptions: We aim to provide accurate descriptions of our products, including specifications and condition (new or refurbished). However, we do not warrant that descriptions are error-free.
3.2 Pricing: Prices are listed in Kenyan Shillings (KES) and exclude delivery charges unless stated otherwise. We reserve the right to adjust prices without notice, but confirmed orders will be honored at the agreed price.
3.3 Orders: Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion. You will be notified of order confirmation via email or phone.
3.4 Payment: Payment must be made in full before delivery unless otherwise agreed. We accept bank transfers, mobile payments, and other methods specified at checkout. All payments are processed securely.
3.5 Delivery: Delivery timelines and costs will be communicated at the time of order. We are not liable for delays caused by third-party couriers or unforeseen circumstances.
4. Returns and Refunds
4.1 Return Policy: You may return products within 7 days of delivery if they are defective or not as described, subject to inspection. Non-defective returns may be accepted at our discretion, with a restocking fee.
4.2 Refund Process: Approved refunds will be processed within 14 days via the original payment method. Shipping costs are non-refundable unless the product is defective.
4.3 Exclusions: Custom orders, software, and consumables (e.g., ink or toner) are non-returnable unless defective.
5. Warranties
5.1 Product Warranties: New products come with a manufacturer’s warranty, typically 12 months, unless otherwise stated. Refurbished products carry a limited warranty of 3–6 months, as specified at purchase.
5.2 Warranty Claims: To claim a warranty, contact us with proof of purchase. We will repair, replace, or refund the product at our discretion, subject to inspection.
5.3 Exclusions: Warranties do not cover damage due to misuse, unauthorized repairs, or normal wear and tear.
6. Services
6.1 Service Agreements: Installation, maintenance, or repair services are subject to separate agreements, including scope, pricing, and timelines.
6.2 Liability: We will perform services with reasonable care and skill but are not liable for delays or issues caused by factors beyond our control.
7. Intellectual Property
All content on our website, including text, images, logos, and designs, is owned by or licensed to Altimate Business Machines. You may not reproduce, distribute, or use this content without our written permission, except for personal, non-commercial use.
8. Limitation of Liability
8.1 General: To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our website, products, or services.
8.2 Product Use: You are responsible for using products in accordance with their instructions. We are not liable for damage or loss caused by improper use.
8.3 Maximum Liability: Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.
9. Force Majeure
We are not liable for failure to perform our obligations due to events beyond our control, including natural disasters, strikes, or government actions.
10. Termination
We reserve the right to terminate your access to our website or services if you violate these Terms or engage in activities that harm our business or reputation.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Kenya. Any disputes arising from these Terms shall be resolved through negotiation or mediation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.
12. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on our website with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the new Terms.
13. Contact Us
If you have questions or concerns about these Terms, please contact us at:
- Altimate Business Machines
- Email: info@altimate.co.ke
- Phone: +254710 859 806 / +254712 404 700 / +254704 879 486
- Address: Moktar Daddah Street, opposite Jeevanjee Gardens, Nairobi, Kenya